Privacy Policy

SPOT Collective Therapies LLC
Effective Date: 5/23/2026

SPOT Collective Therapies LLC (“SPOT Collective,” “we,” “our,” or “us”) respects your privacy. This Website Privacy Policy explains how we collect, use, protect, and share information when you visit our website at www.spotcollectivetherapies.com, submit a contact form, communicate with us, or interact with our online content.

This Website Privacy Policy applies to information collected through our website and general business communications. Health information collected as part of therapy services is also governed by our HIPAA Notice of Privacy Practices, which is provided separately or upon request.

1. Information We Collect

We may collect information that you voluntarily provide through our website, contact form, email, phone, text, fax, or other communication methods.

This may include:

Parent/caregiver first and last name
Email address
Phone number, if provided
Child’s age
Information included in a message submitted through our website contact form
Information shared when requesting services, scheduling, or asking questions
Payment or billing-related information, when applicable
Information needed to provide superbills, HSA/FSA receipts, or out-of-network claim support

Please avoid submitting detailed medical, diagnostic, or sensitive personal information through the website contact form. The contact form is intended for general inquiries only.

2. Website Platform and Third-Party Tools

Our website is hosted through Wix. Wix may collect certain technical information automatically when visitors use the website, such as browser type, device information, IP address, pages visited, and general usage data.

Our website may also include links to our social media pages, including Instagram and Facebook. If you click those links or interact with those platforms, their own privacy policies and data practices apply.

SPOT Collective currently uses or may use the following third-party services in connection with business operations:

Wix for website hosting and website forms
Google Workspace for business email and document storage
Thrizer for optional out-of-network benefit support, payment workflows, superbills, or claim-related support
SRFax for HIPAA-compliant faxing

When a third-party vendor may handle protected health information, SPOT Collective seeks to use vendors that support HIPAA-compliant workflows and Business Associate Agreements when required.

3. How We Use Information

We may use information you provide to:

Respond to inquiries
Schedule or discuss consultations
Determine whether SPOT Collective may be an appropriate fit for your child or family
Provide information about services
Communicate about appointments, billing, documentation, or follow-up needs
Prepare superbills or HSA/FSA receipts
Support optional out-of-network insurance workflows through Thrizer
Maintain business records
Comply with legal, professional, ethical, or regulatory obligations
Improve website content and user experience

We do not sell your personal information.

4. Contact Form and Email Communication

Information submitted through the website contact form is used to respond to your inquiry. While we take reasonable steps to protect information, website forms and standard email may not be the most secure method for sharing sensitive health details.

By submitting a form or sending us an email, you understand that we may respond using the contact information you provide. If you prefer a different communication method, please let us know.

5. Phone, Text, Voicemail, Email, and Fax Communication

SPOT Collective may communicate with families by phone, voicemail, email, text message, and fax. These methods may be used for scheduling, administrative communication, billing questions, care coordination, or service-related communication.

Standard email and text messaging may carry privacy risks. Families may request that we limit or avoid certain communication methods when possible.

6. Payment and Insurance-Related Information

SPOT Collective is a private-pay practice and does not bill insurance directly. Families may receive superbills or HSA/FSA receipts upon request. Families may also choose to use Thrizer as an optional platform to help with out-of-network benefit checks, claim submission, or payment workflows when applicable.

Insurance coverage, reimbursement, claim processing, and estimated payment amounts vary by plan and are not guaranteed.

7. Photos, Testimonials, and Social Media

SPOT Collective will only use client photos, child images, testimonials, or identifying stories with written consent.

We may share general educational content, practice updates, or non-identifying information on our website or social media. We will not intentionally post identifying client information without appropriate written authorization.

Please remember that comments, likes, shares, or messages on social media platforms may be visible to others depending on your privacy settings and the platform’s policies.

8. Cookies and Website Data

Our website platform may use cookies or similar technologies to help the website function, improve user experience, understand website traffic, or support security. You may be able to adjust your browser settings to block or limit cookies, though some website features may not work properly if cookies are disabled.

9. How We Protect Information

SPOT Collective takes reasonable administrative, technical, and physical safeguards to protect personal and health-related information. These may include secure accounts, password protection, access limitations, HIPAA-aware workflows, secure faxing, and use of vendors that support privacy and security requirements when appropriate.

No website, email system, or electronic communication method can be guaranteed to be completely secure.

10. When Information May Be Shared

We may share information when necessary to:

Respond to your inquiry
Provide services
Coordinate care with your permission
Process payment or provide documentation
Use vendors that support our business operations
Comply with legal or regulatory obligations
Protect safety in emergencies or as otherwise required by law

When information is protected health information, our sharing practices are also governed by our HIPAA Notice of Privacy Practices.

11. Children’s Privacy

Our website is intended for use by adults, including parents, guardians, caregivers, and professionals. We do not knowingly collect information directly from children through the website.

12. External Links

Our website may link to third-party websites or platforms, including social media. We are not responsible for the privacy practices, security, or content of those external sites.

13. Updates to This Policy

We may update this Website Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

14. Contact Us

For questions about this Website Privacy Policy, please contact:

SPOT Collective Therapies LLC
609 East St
Wrentham, MA 02093
Phone: 508-289-1562
Fax: 888-803-0470
Email: info@spotcollectivetherapies.com

Privacy Contact: Pamela Bartolini